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We also have an option for trackside pickup. Please contact us before selecting this option to ensure we will be at the race meeting and who will be the contact for you. Please specify in the comments section which location this is to be picked up at and which day / date on a multiple day event.
Not happy with an item? Provided it’s still in the sealed and undamaged manufacturer’s packaging just drop it back in the post to us at the following address: Insidelinemodels, 20C Dorset Avenue, Thornton Cleveleys, Lancashire, FY5 2DB. Please be sure to include a copy of your invoice and a covering letter explaining the reason for return and what action you would like to be taken.
Please note that postage will not be refunded on non-faulty items and that it is the customer’s responsibility to pay return postage. For valuable items we recommend that they are sent recorded and insured. Non faulty returned items will incur a 15% charge in relation to the original selling price to cover packaging, returned item inspection and restocking in addition to any cost that has caused detriment to the condition and quality of the original shipped item(s).
Returns must be made within 14 days of receipt but before sending please contact us on 01253854788 (during shop opening hours) or email us at mailto: [email protected] for a return reference number to be written onto the copy of the returned invoice.
If you have purchased an item, and have paid via international bank transfer, we are not able to offer a refund, but can offer credit in our store for the amount spent. This is due to the fees imposed by banks to transfer money abroad.
We hope you won’t need to make a complaint, but if this does happen, please get in contact with us through our contact page, mailto: [email protected], Telephone 01253 854788 (standard rates) or by post: Insidelinemodels, 20C Dorset Avenue, Thornton Cleveleys, Lancashire, FY5 2DB. In all cases we will try and resolve any issues or problems as soon as possible.
At insidelinemodels we take privacy of the data you submit to us seriously. This information is for the sole purpose to enable us to carry out our services to you and will not be shared with any 3rd party other than giving your details to carriers for delivery or Payment gateways (in our case PayPal).
The information submitted by you may also be used to keep you up to date with offers or new products from Inside Line Model by email, however, you can request to be removed from the list should you wish
If you would prefer we did not store any of your information on our records, including order history please mailto: [email protected] and we will arrange for this to be removed.
Data Protection Statement and Conditions
The user hereby gives consent to the processing of his or her personal data for the specific purposes of undertaking business transactions with Insidelinehobbies Ltd (trading as insidelinemodels). The transactions will involve the storage of personal data covering:
Name
Address for Delivery
Registered Payment Address
Invoice Numbers
Invoice Totals
Products Purchased
Product Price Paid
Any VAT relating to Transactions
Email contact address
Account username
Account id
Account Password
Date Registered
Date last signed-in
Contact Telephone Number – Optional but will be needed for International Shipping
Note:
Any information relating to the payment process associated with transactions given above are not stored on our system and are stored on your chosen method of payment systems. e.g. PayPal etc.
For International Transactions, no information is stored relating to Tariffs’ or Taxes’ relating to import customs laws or that customers will be liable for through the relevant countries of destination import duties and tariff laws. This may also include any transaction charges raised by the shipping company to process such payments.
Please note for EU customers InsidelineHobbies Ltd (trading as insidelinemodels.com) EORI is GB028402443000
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